Case Management Services

Case Management Services offers a range of services including Registration, Assessment, Service Planning, Referrals, Transportation and Deaf Services. Transportation offers free taxi rides to and from medical appointments and assists with public transportation needs. Deaf Services include a case manager fluent in American Sign Language and a monthly series on topics relevant to the deaf HIV-positive community. Visit APLA's Deaf/Hard of Hearing Facebook page.

AIDS Project Los Angeles provides Case Management Services to residents of Service Planning Area (SPA) 4. (See the Case Management FAQ below for information about SPAs.) APLA also provides a variety of other countywide services such as dental care and NOLP food pantries.

The Get Started section of this Web site contains comprehensive information regarding registering for services and what you need to get started, program eligibility requirements and more. For more information, please contact us at cms@apla.org.

Case Management Frequently Asked Questions (FAQ)

What is a Service Planning Area?

Los Angeles County has eight Service Planning Areas (SPAs). SPAs were created by the County of Los Angeles, which provides funding for some of the services people with HIV or AIDS receive throughout the county. Generally, if a person seeks HIV or AIDS-related services, he/she begins with the AIDS service organization funded by the County to serve his/her SPA. For example, people who live in the San Fernando Valley would use the service provider for the San Fernando Valley.

Click here for a SPA map

What Service Planning Area does APLA serve?

AIDS Project Los Angeles is funded by the County of Los Angeles to provide Case Management Services to residents of SPA 4, but there are exceptions. APLA provides other services to residents of Los Angeles County no matter what SPA they live in.

Does APLA provide any services to people who live outside of SPA 4?

Many of our services, such as the APLA Dental Services and Necessities of Life Program (NOLP) food pantries, are available to people with HIV/AIDS throughout Los Angeles County. If you live outside of SPA 4, the case management team of your local AIDS service provider can refer you to any of APLA's programs for which you are eligible.

The Get Started section of this Web site contains comprehensive information regarding registering for services and what you need to get started, program eligibility requirements and more.

What if I want to talk to someone at APLA?

APLA's Clientline provides telephone case management to clients in need of assistance who do not have multiple or complex service needs. Clientline provides access to a staff-trained and supervised intern or volunteer who will answer questions and provide information about accessing services at APLA and throughout Los Angeles County. Anyone may call Clientline at 213.201.1500.